RETURN & REFUND POLICY

Thanks for purchasing our product from our website Martinomax.com.

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. One pieces and bottoms will not be accepted if hygienic liner sticker is missing, damaged or shows signs of tampering. Please try on your suit with underwear before deciding to keep your new swimsuit as we will strictly not accept returns that have been worn.

To complete your return, we require a receipt or proof of purchase.

There are certain situations in which refunds couldn’t be granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our
  • One pieces and bottoms will not be accepted if hygienic liner sticker is missing, damaged or shows signs of
  • Any item that is returned more than 14 days after

Refunds (if applicable)

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (approx. 1 week).

Cancellation

 When you’ll place the order from our website, you can cancel your placed order till next day before at 1 pm. We will also notify you through email of your order status once it cancelled.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us atangela@martinomax.com.

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at angela@martinomax.com

Shipping

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.